Refund Policy
Refund Policy
This Refund Policy describes the conditions under which Oditorz, operating from Pune, Maharashtra, may provide refunds for fees paid for professional services. Given the nature of accounting, tax filing, and advisory work, our services primarily involve professional time, expertise, and effort rather than tangible products.
By engaging our services and making payments, you agree to this Refund Policy.
General principles
- Professional fees are typically charged for time, effort, and expertise invested in your assignment. Once work has commenced, a substantial portion of the value is already delivered through analysis, consultation, and preparation of filings.
- Government fees, statutory payments, and third‑party charges (such as filing fees, penalties, interest, or payment gateway charges) are non‑refundable under all circumstances, as they are not retained by Oditorz.
- Refund decisions are made on a case‑by‑case basis, taking into account the stage of work completed, resources utilised, and reasons for the refund request.
Cases where refund is generally not applicable
Refunds will not generally be provided in the following situations:
- Where services have been substantially or fully rendered, such as preparation or filing of income tax returns, TDS returns, compliance documents, bookkeeping, or finalisation of accounts.
- Where delays or failures are due to:
- Dissatisfaction arising from an assessment order, scrutiny, or action taken by authorities when filings and advice were based on information provided by you and law prevailing at the time.
Partial refunds (discretionary)
Subject to our review and discretion, partial refunds may be considered in limited scenarios, for example:
- You have paid in advance, but the assignment has not yet commenced and no significant time or resources have been invested.
- Only an initial review has been conducted and you decide to discontinue the assignment at an early stage.
In such cases, we may deduct administrative charges, time costs for work already performed, and any out‑of‑pocket expenses, and refund the remaining amount, if any.
Full refund (exceptional cases)
A full refund of professional fees (excluding government or third‑party charges) may be considered in rare and exceptional situations, such as:
- Clear evidence of gross negligence or error solely attributable to us, which directly and demonstrably causes financial loss, and cannot be reasonably rectified.
- Where payment was charged to you in error (for example, duplicate payment), subject to verification.
Any such refund will be subject to internal investigation and approval and may require you to provide supporting documents and reasonable time for review.
How to request a refund
To request a refund:
- Email us at info@oditorz.com with:
- Your name, contact details, and service description.
- Payment details (amount, date, mode, reference).
- Reason for refund request, along with relevant supporting documents.
- Our team in Pune will acknowledge the request and may seek clarifications or additional information.
- After review, we will inform you of our decision and, if approved, the refund amount and mode.
Refund mode and timeline
- Approved refunds will normally be processed using the same mode of payment originally used, unless otherwise mutually agreed.
- Processing time may vary based on your bank, card issuer, or payment gateway. Typically, it may take a few working days to reflect in your account after we initiate the refund.
- We are not responsible for delays caused by banks, payment gateways, or other intermediaries.
Non‑transferability
Refunds, if approved, are applicable only to the original payer and cannot be transferred to any other person or adjusted against unrelated services unless specifically agreed.
Changes to this Refund Policy
We may update this Refund Policy periodically to reflect changes to our internal processes or regulatory requirements. The updated policy will be published on our website with the revised “Last updated” date. Your continued use of our services after such updates constitutes your acceptance of the revised policy.
Refund Policy
This Refund Policy describes the conditions under which Oditorz, operating from Pune, Maharashtra, may provide refunds for fees paid for professional services. Given the nature of accounting, tax filing, and advisory work, our services primarily involve professional time, expertise, and effort rather than tangible products.
By engaging our services and making payments, you agree to this Refund Policy.
General principles
- Professional fees are typically charged for time, effort, and expertise invested in your assignment. Once work has commenced, a substantial portion of the value is already delivered through analysis, consultation, and preparation of filings.
- Government fees, statutory payments, and third‑party charges (such as filing fees, penalties, interest, or payment gateway charges) are non‑refundable under all circumstances, as they are not retained by Oditorz.
- Refund decisions are made on a case‑by‑case basis, taking into account the stage of work completed, resources utilised, and reasons for the refund request.
Cases where refund is generally not applicable
Refunds will not generally be provided in the following situations:
- Where services have been substantially or fully rendered, such as preparation or filing of income tax returns, TDS returns, compliance documents, bookkeeping, or finalisation of accounts.
- Where delays or failures are due to:
- Dissatisfaction arising from an assessment order, scrutiny, or action taken by authorities when filings and advice were based on information provided by you and law prevailing at the time.
Partial refunds (discretionary)
Subject to our review and discretion, partial refunds may be considered in limited scenarios, for example:
- You have paid in advance, but the assignment has not yet commenced and no significant time or resources have been invested.
- Only an initial review has been conducted and you decide to discontinue the assignment at an early stage.
In such cases, we may deduct administrative charges, time costs for work already performed, and any out‑of‑pocket expenses, and refund the remaining amount, if any.
Full refund (exceptional cases)
A full refund of professional fees (excluding government or third‑party charges) may be considered in rare and exceptional situations, such as:
- Clear evidence of gross negligence or error solely attributable to us, which directly and demonstrably causes financial loss, and cannot be reasonably rectified.
- Where payment was charged to you in error (for example, duplicate payment), subject to verification.
Any such refund will be subject to internal investigation and approval and may require you to provide supporting documents and reasonable time for review.
How to request a refund
To request a refund:
- Email us at info@oditorz.com with:
- Your name, contact details, and service description.
- Payment details (amount, date, mode, reference).
- Reason for refund request, along with relevant supporting documents.
- Our team in Pune will acknowledge the request and may seek clarifications or additional information.
- After review, we will inform you of our decision and, if approved, the refund amount and mode.
Refund mode and timeline
- Approved refunds will normally be processed using the same mode of payment originally used, unless otherwise mutually agreed.
- Processing time may vary based on your bank, card issuer, or payment gateway. Typically, it may take a few working days to reflect in your account after we initiate the refund.
- We are not responsible for delays caused by banks, payment gateways, or other intermediaries.
Non‑transferability
Refunds, if approved, are applicable only to the original payer and cannot be transferred to any other person or adjusted against unrelated services unless specifically agreed.
Changes to this Refund Policy
We may update this Refund Policy periodically to reflect changes to our internal processes or regulatory requirements. The updated policy will be published on our website with the revised “Last updated” date. Your continued use of our services after such updates constitutes your acceptance of the revised policy.
